Refund policy

Refund Policy

At Irazia, customer satisfaction is our priority. We offer a 30-day refund policy under the following conditions:

Refund Period

You have 30 days from the date of purchase to request a refund. Requests made after this period will not be accepted.

Conditions for Refunds

To be eligible for a refund, your item must be:

• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase (order number)

Refund Process

To initiate a refund:

1. Contact our support team at support@irazia.com with your order number and reason for return
2. Receive return shipping instructions
3. Ship the item back to us with tracking
4. Once received and inspected, your refund will be processed within 5-10 business days

Exceptions to Refunds

The following items are not eligible for refund:

• Items showing signs of use or damage
• Items without original packaging
• Custom or personalized products
• Sale items marked as final sale
• Items damaged due to customer negligence

Refund Method

Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.